Help & FAQ

Search by condo or location, pick an available slot, choose your parking window, and pay online to confirm. Your booking is only reserved once payment succeeds — you’ll get a confirmation with the slot details right after.

All booking hours are shown in Philippine time (UTC+8). You choose a start and end time, and overnight or multi-day windows are supported. The price you see before you pay is the full amount for that window.

You pay the slot’s parking price plus a small convenience fee that covers online payment costs. You pay via QR Ph — scan the QR at checkout with your bank or e-wallet app. The exact fee is finalized at checkout and shown — along with your total — before you confirm. There are no hidden charges.

Each listing sets its own free-cancellation window. Cancel a paid booking at least that long before the start time and you get a full refund of the parking amount; cancel later and the booking is forfeited (no refund), since the owner has held the slot for you.

When an owner hasn’t set a custom window, the platform default applies — currently 24 hours. You’ll always see the exact cancellation cutoff for a slot on the booking screen before you pay.

Refunds are all-or-nothing on the parking amount — there’s no partial refund for hours you don’t end up using or if you leave early.

Full terms: Refund Policy.

Approved refunds are sent to the refund account you nominate (bank, GCash or Maya) in your Profile — so make sure it’s set up to receive one. If a refund is disputed, our support team reviews it — typically within a few days — and decides based on the booking details and any evidence provided.

If the slot is still free afterward, you can extend from your booking. You pay for the added hours at the slot’s hourly rate plus a small flat extension fee (₱50 for cars, ₱20 for motorcycles) — the full amount is shown upfront before you confirm.

Your first booking is frictionless. From your second booking onward, we ask you to submit a valid government ID and a selfie holding that ID. This protects owners and other bookers by confirming real accounts.

To confirm the selfie is really you, we compare it against the photo on your ID using facial-recognition technology (a biometric check you consent to when you submit). A strong match verifies you automatically; otherwise a member of our team reviews it — you can ask for a person to review any result. Your second booking can go through while this is being reviewed; from the third, your identity needs to be verified. You only submit once — after that you carry a Booker Verified tag. You can view your documents anytime under Booker → Documents.

Submitting false or falsified information may result in suspension of your account.

Payments are handled by our licensed payment provider — Parqo never stores your card or bank details. Your ID and selfie are used only to verify your account.

The face comparison is a one-time, in-memory check — we keep only the numeric match result, never a facial template. We keep your ID and selfie while your account is active; if your account is inactive for about 3 months it’s marked Inactive, and your identity documents are deleted about 90 days later (the actual files are purged, not just our record of them).

Full detail: Privacy Policy.

Switch to Owner mode and apply to become an owner, add your building and slot details, and upload proof of ownership (title/CCT, or a sublease contract). Each listing is reviewed by our team before it goes live — usually within about 3 days.

Payouts are released every Wednesday (12PM–6PM PH). A booking becomes ready to release once its funds have settled and its parking window has ended. To make a given Wednesday, payment needs to have landed by the end of Sunday that week — later payments roll into the following week’s batch.

Yes. Expedite payout releases the earnings from your completed bookings the next day (12PM–6PM PH) instead of waiting for Wednesday, for a 3.5% fee netted from the payout. It covers any booking whose parking window has ended — even ones whose funds are still settling — but not upcoming or refund-held bookings, and it can’t be undone once confirmed.

Add a payout account (bank, GCash or Maya) in your Profile. You need a payout account on file before you can expedite or before a payout can be released to you.

A booking under refund review is held from payout until it’s resolved. If the refund is approved, the booking is cancelled and no payout is due for it. If it’s declined, the booking is paid out as normal.

Ownership documents are re-confirmed once a year per listing (we remind you before it’s due). A listing with lapsed documents is hidden from search until you re-submit — your other listings are unaffected. Sublease listings expire on the sublease contract’s end date.

The binding commercial terms are in the Owner Agreement.